What A Successful Agency Looks Like
Rent Roll Maximiser – Audit #1
The 6 Elements to a High Performing Agency
2. Do you have the right team structure and the right people in the team? What Impact is staff turnover having to customer satisfaction?
3. How well are your team using the current software stack? Are you aware of new apps that could save time & money?
4. What is unique about your business? What separates you apart? Why are your customers using your Agency?
5. What is your break-even point? How many properties are non-profit producing? What Is your new business strategy?
6. Are you in growth phase or preparing to exit? Either way, you need to ensure you are paid well for every property you manage.
Rent Roll Maximiser – Audit #2
Looking at the Business Through Eyes of 6 Different Key Stakeholders
1. New Employee
We look at the business through the eyes of a brand-new Staff Member who has recently joined your Agency
Is there a structured onboarding program for each New Recruit, and how efficient is program?
How long will it take before they are at the some level as the staff member that they’ve replaced?
2. Existing Staff
We look at the business through the eyes of your existing Team, which impacts the staff retention & recruitment
How effective are the current systems, procedures, resources, checklists, templates, day to day operations, KPI’s, Audit Procedures, technology & equipment?
Is this the most efficient way to operate, or are there better ways?
3. Landlord / RRP Customers
We look at the business from a Landlord Customers perspective & their experience when dealing with your Agency
Does the Agency meet all the needs of the Landlord Client, offer value for money, and a provide unique Customer Experience?
How willing are your existing clients to refer to their friends, colleagues & family as one of your advocates?
4. Tenant / Renters Customers
We look at the business from a Tenant Customers perspective & their experience when dealing with your Agency
Does the Agency have a strategy to convert the Tenants into customers of the Agency, instead of just a customer of the Landlord?
What strategy is in place to secure their managements, convert them into Landlords & Investors or to provide a range of ancillary services to the Tenants — which is 50% of your database? i.e., Finance, Insurance, Advocacy
5. Business Owners / Stakeholders / Partners
We look at the business through the eyes of the Business Owners, Partners & Key Stakeholders
Are the Business Owners being fairly rewarded for their time, effort, experience, risk & capital investment?
Is there a way to increase the business returns, whilst reducing the stress & time commitment of the Owners?
6. Exit Strategy / Potential Buyers
We look at the business through the eyes of a prospective Purchaser
Is there a genuine market for the business? Is it saleable? Is it worth the price/multiplier that the Business Owners think it is worth?
Would they be buying a good investment as a well-run business, or a “Fixer Upperer”, with potential risks
Looking to Buy, Sell, Start, Build or Grow your Rent Roll? To Maximise the Full Asset Value it can take 6-12 Months for a Rent Roll to be Sale Ready, so don’t delay in reaching out to a Property Management Expert!
Reach out to find out more about what you need to do to maximise your Rent Roll
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